Data Recovery Repair Cases
Case: Fountain Valley, CA - Western Digital My Book 4TB USB external HDD - Michael B
Mac Computer no longer able to mount drive.
Computer requests initializing drive.
Case: Los Angeles, CA. - Western Digital 3200AAJS SATA 3.5” HDD - Will H
Clicking drive.
After a power outage, client started hearing knocking sounds coming from the computer.
Client removed drive and tried to access data on a different computer using a SATA to USB adapter.
Client’s bad drive contains two years of data.
Case: Irvine, CA. - Seagate 1TB USB External HDD 3.5” - Shelly T
Dropped drive.
Client attempted to connect drive and heard
knocking sounds
Case: Cerritos, CA. - Samsung 80GB EIDE 3.5” HDD - Jean B
Client’s Windows XP PC unable to start.
Error message showed Windows system file corruption.
Computer contains an obsolete database program and data that client wants to recover as well as Quickbooks company file.
Case: Costa Mesa, Ca. - Samsung 320GB SATA 2.5” HDD - Omar B
The client’s bad drive contains a program that controls a piece of equipment. The software company is out of business, original program installation files are lost. Data recovery needs to be imaged to a working drive in an attempt to clone the bad drive to make it bootable in the client’s computer and run the required software.
Case: Ontario, Ca. - Seagate 8TB External USB HDD - Ignacio N
The client backed up an important folder from the computer to an external drive. The folder was deleted from the computer afterward. When the client tried to access the folder on the external drive, it did not work. Different computers were tested with the drive to confirm the external drive was the problem. The client’s computer has a solid-state drive, so the deleted data was recoverable from the solid-state drive.
Case: Irvine, Ca. - Hitachi 2.5” Laptop 500GB HDD - Elda G.
Clicking Drive. The computer was unable to recognize the hard drive. The client took the drive to a couple of computer repair shops. The client got only one-third of the data and several years of pictures, documents, and videos were missing.
Case: Long Beach, Ca. - Western Digital My Passport 1TB external USB HDD - Josh L
Dropped the Drive. The client turned on the external drive after dropping it and noticed clicking sounds. The computer was unable to recognize it.
Case: Chicago, Il. - Apple MacBook Pro 256 GB Solid State Drive - Tehseen A
Liquid was spilled on the laptop. The client turned on the computer after liquid spilled and heard a spark. The client took the computer to a local computer repair shop where they attempted to clean and connect SSD to access user data without success.
Case: Huntington Beach, Ca. - Raid 5 with Three 4TB SATA 3.5” Internal Hard Drives - Edgar S
The client lost access to RAID volume after a Windows 11 update. The client took RAID to a local computer repair shop where they attempted to recover data for 3 weeks. The client received recovered data in Raw format. No file structure, folders, or file names were recovered.
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