The client’s bad drive contains a program that controls a piece of equipment. The software company is out of business, original program installation files are lost. Data recovery needs to be imaged to a working drive in an attempt to clone the bad drive to make it bootable in the client’s computer and run the required software.
The client backed up an important folder from the computer to an external drive. The folder was deleted from the computer afterward. When the client tried to access the folder on the external drive, it did not work. Different computers were tested with the drive to confirm the external drive was the problem. The client’s computer has a solid-state drive, so the deleted data was recoverable from the solid-state drive.
Clicking Drive. The computer was unable to recognize the hard drive. The client took the drive to a couple of computer repair shops. The client got only one-third of the data and several years of pictures, documents, and videos were missing.
Liquid was spilled on the laptop. The client turned on the computer after liquid spilled and heard a spark. The client took the computer to a local computer repair shop where they attempted to clean and connect SSD to access user data without success.
The client lost access to RAID volume after a Windows 11 update. The client took RAID to a local computer repair shop where they attempted to recover data for 3 weeks. The client received recovered data in Raw format. No file structure, folders, or file names were recovered.
The client connected the wrong AC adapter to power up the external drive causing a power short circuit on the external enclosure electronics and damaging hard drive electronics too. The client took the drive to a local computer repair shop where they attempted to replace the hard drive electronic board but were unsuccessful in making the drive work to retrieve the client’s data.
Initially, folders and files were taking a long time to load.
Then, no data was accessible and the computer was suggested to initialize or format the drive.
The client attempted to run commercial data recovery software but these programs were not able to access the client’s external drive.