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Case: Irvine, CA. – Seagate 1TB USB External HDD 3.5” – Shelly T


Shelly T


Data to Recover:

Pictures. Full drive.

Drive Type:

Seagate 1TB USB External HDD 3.5


Dropped drive. Client attempted to connect drive and heard knocking sounds

Data Recovery Result:

After running diagnostics on the drive, we found one of the read and write heads was bad. We proceeded to disable bad head and recover data from good working heads. We then replaced read and write heads and completed recovery. All client’s pictures were successfully recovered. Recovered data was transferred to new USB external drive provided by customer.