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Case: Huntington Beach, CA. – Samsung SSD 512GB M.2 PCIe NVMe – Kathleen H


Kathleen H

Data to Recover:

User profile Folders.

Drive Type:

Samsung SSD 512GB M.2 PCIe NVMe


Wrong AC adapter used on Dell Laptop. Computer was unable to turn on. Client removed SSD drive and was unable to access files.

Data Recovery Result:

After running diagnostics on the drive, we found Bitlocker encryption. Customer was unaware of any encryption on the computer. After helping client retrieve recovery Key, we were able to recover all files. We transferred recovered data to flash drive.